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Error message List

Error message	Solution
Network failure, please login again	Follow the steps: Quit the app Switch on & off the wifi and data connection* *Using the network from Mainland China: Click "Login from Mainland China" on login page Make sure your internet connection is stable then Re-login

Error message	Solution
This plug-in is not supported	Follow the steps below to enable NPAPI in Chrome: Enter: chrome://flags/#enable-npapi into your Chrome URL bar Click the "Enable" link for "Enable NPAPI" When "Enable" changes to "Disable", click the "Relaunch" button that now appears at the bottom of the page Login to UTRADE Web again
Duplicate Login	Follow the steps to clear the caches/ cookies on the IE browser: Select Tools (via the Gear Icon) > Safety > Delete browsing history Make sure to uncheck "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies", then click "Delete"
This webpage is not available	This is most likely due to your unstable network connection, please follow the steps below: Ensure stable network connection and correct URL Make sure your internet connection is stable then Re-login

Error message

Solution

This plug-in is not supported

Follow the steps below to enable NPAPI in Chrome:

Enter: chrome://flags/#enable-npapi into your Chrome URL bar
Click the "Enable" link for "Enable NPAPI"
When "Enable" changes to "Disable", click the "Relaunch" button that now appears at the bottom of the page
Login to UTRADE Web again

Duplicate Login

Follow the steps to clear the caches/ cookies on the IE browser:

Select Tools (via the Gear Icon) > Safety > Delete browsing history
Make sure to uncheck "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies", then click "Delete"

This webpage is not available

This is most likely due to your unstable network connection, please follow the steps below:

Error message	Solution
Network failure, please login again	Follow the steps: Quit the app Switch on & off the wifi and data connection* *Using the network from Mainland China: Click "Login from Mainland China" on login page Make sure your internet connection is stable then Re-login

Error message	Solution
This plug-in is not supported	Follow the steps below to enable NPAPI in Chrome: Enter: chrome://flags/#enable-npapi into your Chrome URL bar Click the "Enable" link for "Enable NPAPI" When "Enable" changes to "Disable", click the "Relaunch" button that now appears at the bottom of the page Login to UTRADE Web again
Duplicate Login	Follow the steps to clear the caches/ cookies on the IE browser: Select Tools (via the Gear Icon) > Safety > Delete browsing history Make sure to uncheck "Preserve Favorites website data" and check both "Temporary Internet Files" and "Cookies", then click "Delete"
This webpage is not available	This is most likely due to your unstable network connection, please follow the steps below: Ensure stable network connection and correct URL Make sure your internet connection is stable then Re-login